Architecting Itsm: A Reference Of Configuration Items And Building Blocks For A Comprehensive It Service Management Infrastructure
Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructure-until this book. What are the supporting toolsets and technologies that need to support an IT service management infrastructure? What databases need to be put into place? What are all the IT service management roles and responsibilities to effectively opera...
Paperback: 368 pages
Publisher: Trafford (January 22, 2014)
Product Dimensions: 6 x 0.8 x 9 inches
Amazon Rank: 1303396
Format: PDF ePub Text TXT fb2 book
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I've purchased all the books from Randy Steinberg. They are very practical and useful. They are well written and easy to comprehend. On Architecting ITSM, this is a great book. It may not apply directly to your services or products but you can ea...
rastructure? What kinds of IT support services does almost any IT organization deliver? Get it all here. This book lists the CI types, toolset descriptions, detailed roles and activities, and much more. Get a firm handle on the data, functions, services, processes, organization, and technologies all needed to effectively build and operate a complete IT service management infrastructure. Explore approaches for reviewing and assessing your current toolsets, data, processes, and services. See where gaps might exist. Find areas that might be missing tools or have too many tools doing similar functions. Validate IT service management roles and activities. One can put together an entire IT service management operation just from the descriptions in this book! If I had to build a large IT infrastructure or data center from scratch, this book becomes my most critical reference!